Our Story
About Us
For over 10 years, we’ve grown to become a preferred information technology leader in the gift, home, and fashion industry through a commitment to developing strong, engaging partnerships. We strive to align the right technology solutions and services to both enhance workflow processes and support our client's most strategic IT and various business goals.
Our broad service capabilities span the full technology life cycle: pre-implementation phase through design, implementation, and ongoing support services. Whether it’s consulting on technology infrastructure for a new showroom, to rolling out a new order management system, to building a new website with e-commerce functionality, we are ready to leverage our experience to ensure the right business outcome.
Mission
Our mission is to deliver exceptional customer experiences by enabling technology in our customers’ environments so they can be the absolute best at what they do. We follow the maxim that “technology needs to work for you and not you work for technology”. And by doing so, we accomplish long-lasting partnerships by acting as a collaborator, responding quickly, and demonstrating care for all users at all levels.
Core Values
Knowledge. We find the best answer by being responsible and aware.
Trust. Our intentional decision-making aligns with our culture and clients.
Service. We care about the impacts of our solutions.
Practical. We offer accessible, scalable packages tailored to industry needs.
Ease. Our real-time business intelligence and resources come with simple step-by-step guides.
Core Elements Culture
Our goal is to exceed our client's expectations by serving as active consultants in their businesses. We draw on our domain expertise and industry experience to optimize their business processes and capabilities, enabling them to operate more efficiently and achieve sustainable growth.
We strive for excellence and continually question conventional wisdom to identify novel and innovative ways to enhance and evolve our offerings. Our focus is always on delivering a superior user experience while remaining responsive to our customers' needs.
We foster a culture that values individual initiative and encourages collaboration, mentorship, and inspiration. Our team members are empowered to stretch beyond their comfort zones, take risks, and continuously learn.
We believe in transparency as a means of quickly identifying and resolving issues while also recognizing and celebrating successes. We acknowledge teams and individuals who receive unsolicited praise from clients and learn from our errors through peer and customer feedback. When mistakes occur, we take responsibility and act quickly to correct them, communicating openly and honestly with our clients.
With over 120 years of collective experience in Software Development, Engineering, and Web Design, as well as more than a century of combined expertise in HelpDesk Engineering, IT Support, and Consulting, CORE Elements is a top-tier Information Technology Services provider. We specialize in assisting clients in the wholesale-retail industry by thoroughly assessing their technology needs, evaluating their current systems, and then aligning them with the appropriate solution services. We are committed to delivering on our promises and have over 35 years of experience in Operations Analysis to ensure our solutions meet the unique demands of each client.
Our Team
Don McCoy
President
Don has been with CORE Elements since its formation in 2012. During that 10+ year span, he has led the Technology Services team in its evolution of becoming a premier managed services provider with an emphasis on delivering quality IT systems, applications, and services. He has a proven track record of securing long-term relationships and delivering value and support to clients in their business missions.
As an accomplished, forward-thinking business technology leader and 30+ year veteran of the technology industry, Don has proficiency in building highly responsive, quality-focused, multi-disciplinary organizations engaged in developing, evaluating, and servicing technology products and solutions in dynamic work environments across start-up, private, and public company settings.
Don's achievements are rooted in building cultures focused on people, process, quality, and trust resulting in loyalty and engagement ultimately delivering exceptional client satisfaction. And it starts with hands-on leadership, delivering strong customer care expertise, instilling best practices, challenging the status quo, driving product and services improvements, championing quality initiatives, and cultivating intracompany relationships.
When not working, you will find Don enjoying time in the garden growing a variety of vegetables, fishing on a stream or lake, or performing various types of do-it-yourself activities in and around the home.
Ray S
Director of Business Applications and Architecture - 16 years
Ray is an accomplished engineering manager with 16 years of experience leading cross-functional teams to deliver innovative products and solutions. With a passion for technology and a talent for building high-performing teams, Ray has a proven track record of driving growth and success in complex environments. In their current role at Core Elements, Ray leads a team of engineers and technical professionals, overseeing the design, development, and implementation of various projects/solutions. They are responsible for setting technical direction, developing and executing strategic plans, and ensuring that projects are completed on time and within budget.
Ray strongly believes in taking an open and honest approach to any situation as it generates the best results for all parties. He is always looking for new ways of doing things for example this bio is mostly written by ChatGPT.
Bethany T
Sales & Marketing Manager
Driven by a passion for scalable innovative solutions, Bethany is an accomplished sales and marketing professional with a diverse background spanning the technology, retail, hospitality, and manufacturing industries.
With a knack for taking on projects and breaking them into digestible, progressive pieces, Bethany thrives on finding creative approaches that allow everyone to participate and bring their best.
With her passion for breaking down complex projects, Bethany excels at developing and implementing strategic plans that lead to tangible results. Leading with vision and practicality, clients are prepared to navigate challenges and deliver meaningful outcomes.
Driven, innovative, and with a proven track record of success, Bethany is a sales and marketing professional who is passionate about finding scalable innovative solutions and leveraging her expertise across multiple industries.
Perry P
Support Service Manager
Perry has played a central role in our organization's technology landscape - ensuring seamless operations and exceptional client support as the Core Elements Support Services Manager. With a wealth of expertise in software implementation, he has successfully integrated key solutions such as Meraki, Bitdefender, BrightGauge, and Connectwise. His specialization in Connectwise products, including Automate, Manage, and ScreenConnect, empowers the business with remote monitoring and management, user support, and robust reporting services.
Perry’s expertise in Microsoft 365 business applications empowers companies with streamlined communications and file sharing tools leveraging Teams, OneDrive, Outlook, and OneNote. His exceptional ability to distill complex technology into accessible language has earned him accolades from our clients, making them feel more at ease with technology-related decisions. Equally important, Perry maintains an important role in documentation efforts including templates, training, and implementation for team members and clients.
His dedication to exceptional customer service and deep knowledge of industry-relevant technology in the gift, home decor, and fashion sectors make him an essential part of Core Element's success.
Amos B
Show Technology Services Manager
Amos began his professional career as a IT Support Analyst and quickly expanded his responsibilities involving network design, installation, setup , and maintenance coupled with mail server migrations and administration. His dedication and expertise led him to hands-on troubleshooting and support for showroom operations, culminating in his appointment as a Show Lead. As Show Lead, he assumed managerial responsibilities for overseeing client showroom technologies preparedness and coordinating support resource logistics across multiple cities.
Today, Amos is spearheading all aspects of client showroom enhancements along with array of projects nationwide. His purview extends to logistical coordination, equipment procurement, and its seamless implementation. During peak seasons, he expertly manages the scheduling of showroom support, ensuring that operations run smoothly. Furthermore, during non-show time, Amos focuses efforts on working with clients to either install new technologies or optimizing existing installation ensuring optimal operations.
Industry Partners
Partner Testimonial
Case Study: Transforming the Showroom Experience for Kalalou with Core Elements
Careers
At CORE Elements, we're seeking individuals who are not only skilled in their area of expertise but who are also hard-working and possess a passion for expanding their knowledge and responsibilities. Our ideal candidates are self-motivated, take initiative, and enjoy tackling a variety of challenges to deliver top-quality results and complete client satisfaction.
In addition to our offices in Pittsburgh, Atlanta, Chicago, Dallas, and Las Vegas, we offer a highly flexible work environment with unlimited paid time off (PTO) and work-from-home benefits. Our employees are held accountable for their work, whether they're in the office or working remotely. We offer a competitive salary and comprehensive benefits package, including health, dental, life insurance, short and long-term disability, holidays, vacation, and a 401(k) plan.
Benefits
Work from home
Unlimited PTO
Healthcare
401k